The member firms of Cordence Worldwide make waves. Browse through our white papers, media, and perspectives.
In this North Highland article, Tom Brim gives utilities companies 4 points to keep in mind in order to maintain a competitive advantage going forward.
How can utilities companies revolutionize the future of their industry? North Highland's Tom Brim shares four steps in this article.
Rob Sherrell, North Highland's Global Customer Experience Lead, explains the what's and why's of Experience Economics in this video.
How can you cultivate a high-performance workforce? North Highland shares how they answered this question for one of the nation's largest financial institutions.
How can leaders manage workplace culture best to increase performance, innovation, and resiliency within their organization?
North Highland lays out how data-driven organizations can foster trust through customer experience
In this blog post, North Highland outlines how successful technology implementations rely on properly designed change management networks.
North Highland explores the role and value of the new project manager in this blog post.
This North Highland perspective defines what it means for organizations to be AI-ready and how to act by balancing technical design and deployment with cultural readiness and human-centered design.
North Highland speaks to the intricacies of managing digitalization programs in order to make a successful digital shift from reactive to predictive maintenance in the Oil & Gas industry.
This North Highland perspective considers the human and IT impacts involved in making a successful digital shift from reactive to predictive maintenance in the Oil & Gas space.
This perspective from North Highland details how Oil & Gas companies should incorporate data analysis into operations processes in order to make a successful digital shift from reactive to predictive maintenance.
North Highland considers how Telecommunications companies must adapt in the face of changing industry dynamics, increased competition from digital services, and a historically negative reputation for customer support in this perspective.
In this perspective, North Highland explores the ways that financial services tools differ when it comes to humanized end-to-end experience design.
This North Highland perspective explains that, while the automotive industry may be impacted first, all companies will be fundamentally changed by autonomous vehicles.
This perspective from North Highland begins the discussion on how the new EU MDR regulations will impact any company selling products classified as medical devices in the EU and their supply and distribution networks.
North Highland strategically navigated a sensitive project team’s transparency around key program initiatives, dates, and milestones to steer towards success.
This North Highland perspective explores the power of shared purpose in engagement and how digital patient engagement programs contribute to better patient experience.
North Highland details how to drive greater transformation success by putting people first.
North Highland shares how it developed virtual health capabilities for a hospital system, thus allowing the hospital to operate more efficiently.
North Highland expands on three principles of an adaptive and integrated talent management strategy.
In this case study, North Highland walks through out they overhauled a passenger rail provider's digital CX.
North Highland walks through the challenges facing an automotive vendor and how they approached them in this data and analytics case study.
This financial services perspective from North Highland details four enablers of excellent CX for mortgage providers.
In this case study, North Highland tells how they provided a UK retailer business analysis, problem solving, and process design in order to reform their business process unit, identify pain points, and propose short and long-term solutions to drive change.
North Highland walks through its approach for helping an automotive client build a digital customer experience.
In this video, North Highland Futurists Leigh Cook and Sandjar Kozubaev explain why futures thinking is critical to every organization’s resiliency
This North Highland white paper shines a light on dynamic growth and innovation challenges in order to empower organizations to take control of their future as they proactively enhance returns on their G&I efforts.
North Highland details breakthrough research on the "first true digital-native generation" in this Cordence Perspective.
This report from North Highland tells a story of underutilization and opportunity for organizations to transform and differentiate with AI.
North Highland presents three building blocks for optimizing CX with an eye towards the experience economy.
North Highland shares its perspective on digital's role in the healthcare industry.
Manager Rob Hoyle explains how North Highland helped one client transform their information security to comply with the upcoming GDPR regulation.
North Highland looks at why the principles of customer and user experience are relevant for public sector organizations and how you can take advantage of them.
In this perspective, North Highland presents 5 principles for converting innovation efforts into profitability faster.
North Highland advocates paying attention to human nature in order to succeed in digital transformation and digital business.
This North Highland white paper presents four action items that city councils can take to deliver future-oriented results.
This North Highland and Harvard Business Review white paper presents solutions to common points of failure during the onboarding process for B2B customers.
North Highland advises on how to stop analyzing and start course correcting for real digitization in this white paper.
North Highland reimagines the employee experience in this white paper and asserts its revolutionary ripple effects.
North Highland hones in on the factors limiting and propelling the performance of today's enterprises in this white paper.
North Highland breaks down the definition and implications of Futures Studies (aka strategic foresight) in enabling organizations to become more resilient, anticipate change and make better strategic decisions.
This perspective by North Highland identifies the attributes of a Human Experience - purpose, consciousness, adaptability and cognition - and brings them to life with the stories of trailblazing companies that are beginning to optimize for HX today.
