The member firms of Cordence Worldwide make waves. Browse through our white papers, media, and perspectives.

  • Winning on the Mortgage CX Battlefield

    08 July 2017
    North Highland, Member Firm (US and UK)

    Today’s mortgage industry faces a challenging set of circumstances that has opened the door for new market entrants, forced existing players to step up, and left some competitors permanently in the dust. New non-bank entrants that are pioneering social influencer models and customer-focused processes and technology are gobbling up market share and consumer loyalty. At the same time, backlash from the financial crisis continues. Due in part to antiquated lending and servicing practices, traditional mortgage players continue to face attacks by regulators and consumer advocate groups. All this is compounded by increasing interest rates, which are likely to decrease demand in the near term.

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